Our Partnership Principles

Our success in delivering purposeful, practical, and playful learning experiences is built on understanding your unique needs. We tailor our team of experts (“Playmakers”)—learning designers and facilitators—to fit your objectives, ensuring the best outcomes for you and your learners. There’s no one-size-fits-all approach.

We begin by working closely with you to identify needs and clarify objectives. Our first step is always deep discovery—understanding your unique context and specific goals. Together, we explore ideas, refine priorities, and establish a clear set of objectives to guide our work and measure success.

Working closely with you, we identify key milestones along the path to achieving your objectives. We ensure that progress is being made when checking in at each of these crucial points.

As industry experts, we approach the design process with an unwavering focus on delivering impactful learning experiences. Once the design is ready, we present a clear vision for how we’ll achieve your goals.

You play a critical role in tailoring the design to your learners. We'll provide a clear timeline, with a dedicated opportunity for you to offer valuable input at a specific stage. After reviewing the final version, the collaborative design phase concludes. Should further revisions be required, additional development will be billed at an agreed hourly rate.

Where possible, we showcase a united front by aligning your brand with ours throughout the learning experience. This not only highlights the partnership but also enhances the learner’s connection to both organizations. We want to make sure the branding is consistent, cohesive, and represents our shared values.

Our team carefully selects the ideal Playmakers to deliver on your objectives. We take into account your unique goals, team dynamics, and the specific outcomes you seek. We ensure that the individuals we assign are best positioned to make a lasting impact.

We are committed to delivering an engaging and insightful experience for your team. Our Playmakers are not only skilled facilitators but are also deeply invested in your success. They bring passion and dedication to every session, ensuring that your learners feel supported, inspired, and empowered.

Throughout the process, we actively gather and act on feedback from your learners. This helps us fine-tune our approach and ensure that we’re always meeting your evolving needs and delivering the best possible learning experience.

Our commitment to you doesn’t end when the workshop is over. We work closely with you to ensure your team can apply what they’ve learned in real-world situations. Together, we’ll identify opportunities to embed the learning into your organization and support sustained growth.

As we gain insights into your team and organization, we may uncover additional ways to support your ongoing development. Sometimes, these next steps could be internal initiatives you can implement to further strengthen your leaders and teams. Other times, we might propose how we can continue partnering with you for longer-term impact.

We’re not about hard sales or pushing our agenda. Our goal is to ensure you feel comfortable reaching out whenever the time is right to explore future opportunities. We want to be more than just a vendor—we aim to become an extension of your team, focused on building a relationship that goes beyond the transactional.